Tips for those who want to start their own spa. Very good read. 🙂 I like!
Spa, as you know, is more than just a place of beauty care and body treatments. For any guest visiting your spa, it is an abode of solace – absolute relaxation. Therefore, it is critical for you as a Spa owner or a Manager to understand the purpose of existence of your spa.
No doubt, driving business and drawing revenue is the key to your success as an entrepreneur, but NEVER forget the fact that revenue comes from brand positioning, through excellent customer service. Among scores of other Spas, it is important to build a brand of your own by providing excellent service to your guests. The mantra is: Give them what they desire | Solace; an experience they will cherish.
But the irony is, very few spa owners or managers think and act that way. The prime focus everywhere is to earn a solid return on investment. And how…
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